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Phone Numbers

Organization phone numbers are assigned to one Workspace at a time. The Organization page lets admins purchase numbers and manage which Workspace a number is assigned to.

Before You Begin​

  • Have organization admin access.
  • Check the displayed monthly price before registering a number; local and toll-free numbers may have different prices.

Purchase a Number​

  1. Open the Organization's Phone Numbers section and choose Buy Number.
  2. Choose Local or Toll-free. For a local number, you can enter an area code; you can also search for digits to include.
  3. Choose Search and review the available numbers and displayed price.
  4. Select a number, then choose Register to purchase it. Selecting a result alone does not purchase it.

Assign a Number to a Workspace​

  1. On an unassigned number card, open the actions menu and choose Assign to Workspace.
  2. Select the Workspace and choose Assign.
  3. Ask a Workspace admin to link the assigned provider number from that Workspace's phone-number settings. Organization assignment makes the number available to the Workspace; it does not create the Workspace phone record.

To move a number, choose Release from Workspace, then assign it to the intended Workspace. Releasing archives the linked Workspace phone record and clears the Workspace assignment.

Review or Change SMS Activation​

The number card shows its Workspace assignment, voice and messaging capabilities, SMS activation status, brand, and campaign status. For outbound texting, use Activate SMS on an assigned number and select an eligible verified brand. If no verified brand is available, finish the carrier registration under Compliance first.

Delete releases the provider number and removes it from the Organization. Use that action only when you intend to release the number itself.

What You Should See​

The card shows whether the number is assigned and to which Workspace, plus its current SMS and carrier status. The Workspace phone record is managed from the Workspace phone-number settings.

See Phone & Voice for Workspace phone settings and routing. Return to Organizations for the other sections.