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Weekly Release Notes - Week of May 14 - May 21, 2026

What's New This Week​

This week we focused on strengthening platform reliability, expanding language support, and enhancing voice communication features. We've made significant improvements to workflow automation, added new AI model capabilities, and refined numerous interface elements to create a more polished user experience.

The updates this week include expanded multilingual support across key platform areas, improved SMS delivery monitoring with new filtering capabilities, and enhanced voice conversation quality. We've also improved integration reliability and made it easier to manage support requests.

New Features​

SMS Delivery Monitoring​

Introduced comprehensive SMS delivery status tracking with advanced filtering capabilities. You can now filter SMS delivery records by status, date ranges, and other criteria to better understand message delivery patterns and troubleshoot issues more effectively.

Enhanced Support Request Management​

Added a new support request management interface that makes it easier to track, categorize, and respond to customer inquiries. Support teams can now view request history, update status and severity levels, and add internal notes for better collaboration.

Gemini 3.5 Flash Model​

Added support for the latest Gemini 3.5 Flash model, bringing improved performance and capabilities for AI-powered conversations and workflows.

Advanced Member Filtering​

Expanded member filtering capabilities with new SMS delivery status options, making it easier to segment and target members based on their message delivery history.

Improvements​

Multilingual Support​

  • Workspace and organization dialogs - Organization management, workspace creation, and related dialogs now display properly translated content across all supported languages
  • Email interface improvements - Email thread details and workflow documentation now show correct translations, improving accessibility for international teams
  • SMS interface translations - SMS delivery labels and filtering options are now fully internationalized
  • Site management translations - Site configuration interfaces display correctly in all supported languages
  • Member filter interface - Member filtering rules and options now respect language preferences

Voice Communication​

  • Conversation reliability - Enhanced voice call quality with improved handling of audio during complex workflow operations
  • Better error recovery - Voice sessions now recover more gracefully when encountering temporary connectivity issues
  • Improved transcript persistence - Voice conversation transcripts are now more reliably captured and stored for later reference

Workflow Automation​

  • Journey reliability improvements - Workflow journeys now handle heartbeat monitoring more robustly, reducing false alerts and improving overall stability
  • Enhanced CEL expression handling - Custom Expression Language (CEL) formulas in workflows now handle errors more gracefully with better circuit breaker logic
  • Better duplicate event handling - Improved deduplication logic prevents the same event from triggering workflows multiple times

Email Integration​

  • Inbox management enhancements - Better handling of email inbound routing and threading
  • Improved spam detection - Enhanced spam score tracking to help identify and manage unwanted messages
  • Rate limiting improvements - Better protection against email abuse with refined rate limiting rules

Data Management​

  • Numeric field handling - Improved validation and processing of numeric data type fields, including better handling of empty values
  • Form builder enhancements - Data type forms now display more accurate field options and validation rules

Integration Capabilities​

  • Twilio reliability - Enhanced phone number purchasing flow with better error handling and idempotency
  • Calendar sync improvements - More reliable calendar request scoping and synchronization
  • Connection sync robustness - Better retry logic and error handling for third-party data connections

Bug Fixes​

  • Resolved an issue where email workflow documentation showed phantom field references
  • Fixed email thread detail pages that displayed untranslated text
  • Corrected SMS delivery filter menus that weren't showing all available options
  • Fixed member filtering tests that showed label mismatches
  • Resolved numeric data type field filters that weren't handling empty values correctly
  • Corrected workflow hydration errors that could occur during page navigation
  • Fixed calendar request scoping to properly respect workspace boundaries
  • Resolved journey heartbeat monitoring that could miss updates during high load
  • Corrected workflow step execution that wasn't properly handling non-retryable errors
  • Fixed organization phone number management interface display issues
  • Resolved API key display to show newly created keys properly
  • Corrected inbox slug validation to enforce uniqueness rules correctly
  • Fixed workspace transfer functionality to preserve all configuration settings
  • Resolved voice WebSocket connection handling to prevent premature disconnections

Performance Enhancements​

  • Enhanced workflow navigation speed with better state management
  • Faster email send operations
  • Reduced voice call initialization time

Security​

Ongoing security and reliability hardening across the platform.

These updates are rolling out throughout the week. If you have any questions or feedback, please reach out to our support team.