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Weekly Release Notes - Week of July 9 - July 16, 2026

What's New This Week​

This week brings exciting new capabilities for embedding Gravity Rail into your websites and applications, along with enhanced Salesforce integration options and significant reliability improvements. We've introduced a comprehensive Widget Embed Studio that makes it easier than ever to add chat capabilities to your web properties, and we've expanded our Salesforce integration with a new authentication method designed for long-term server-to-server connections.

Behind the scenes, we've made numerous improvements to system reliability and security to ensure your experience remains smooth and dependable.

New Features​

Widget Embed Studio​

We've launched a brand new Widget Embed Studio that makes it simple to add Gravity Rail chat to your website. The studio provides live previews of how widgets will appear on your site and generates ready-to-use code snippets for popular frameworks including React, Vue, Angular, HTML, and Next.js. You can now configure widgets for specific domains, choose between different chat modes (simple chat, full chat app, or inline embedded chat), and see exactly how they'll look before going live.

Salesforce Server-to-Server Authentication​

For organizations that need long-running Salesforce integrations, we've added support for client credentials authentication (also known as server-to-server flow). This authentication method is ideal for automated workflows and doesn't require repeated manual login, making your Salesforce integrations more reliable and easier to maintain.

Improvements​

Widget Management​

  • Reorganized the Widgets settings interface into a cleaner tabbed layout with dedicated sections for widget configuration and general settings
  • Added the ability to enable or disable widgets on a per-domain basis for more granular control
  • Renamed widget types to be more intuitive: "Chat" is now "Simple Chat" and "Chat App" is now "Full Chat"
  • Improved the operator tools interface with better presence indicators and incoming call notifications
  • Cookie consent banners are now automatically hidden when widgets are embedded on external sites

Salesforce Integration​

  • Better error reporting that surfaces specific Salesforce error codes when issues occur, making troubleshooting faster
  • Improved handling of data synchronization when external ID fields are used
  • Enhanced documentation throughout the configuration interface

Voice and Call Quality​

  • Improved high-availability handling for voice transcription services ensures continuous operation during system updates
  • Better retention of diagnostic information to help support teams quickly resolve any voice-related issues

User Interface​

  • Reduced spacing on settings screens for a more compact, efficient layout
  • Fixed an issue where duplicate messages could appear when opening support requests
  • Improved timeline scrolling behavior in support conversations
  • Removed redundant chat count displays that were causing confusion

Bug Fixes​

  • Fixed an issue where workflow metadata could fail to load correctly in certain scenarios
  • Resolved a problem with chat notes not properly building context from parent workflows
  • Corrected validation behavior in the widget configuration studio that could prevent saving valid configurations
  • Fixed timezone handling in schedule preview displays
  • Addressed an issue where certain workflow lookups would throw errors instead of gracefully handling missing data
  • Resolved several security findings related to widget loading to ensure safe embedding on external domains

Performance Enhancements​

  • Improved response times for workflow operations
  • Enhanced overall system performance

Security​

Ongoing security and reliability hardening across the platform.

These updates are rolling out throughout the week. If you have any questions or feedback, please reach out to our support team.