Skip to main content

Weekly Release Notes - Week of March 6 - March 12, 2026

What's New This Week​

This week we've delivered powerful new capabilities to help you build more sophisticated workflows and gain better visibility into your operations. Our focus has been on expanding integration options, improving workflow automation, and enhancing the reliability of voice communications.

We're excited to introduce advanced workflow routing that lets you create more intelligent, context-aware journeys for your members. You can now build workflows that automatically guide members through the right path based on their actions and data, making it easier to deliver personalized experiences at scale. We've also added support for HubSpot, giving you more flexibility in how you connect your CRM systems to your workflows.

New Features​

HubSpot Integration​

You can now connect your HubSpot account to Gravity Rail. This integration allows you to sync contact information, access company and deal data, and leverage your CRM insights directly within your workflows. Like our existing integrations, HubSpot works seamlessly with AI assistants to help automate your customer engagement processes.

Intelligent Workflow Routing​

We've introduced advanced routing capabilities that enable workflows to automatically guide members to the appropriate next steps based on their actions and data. Your workflows can now detect when specific conditions are met and automatically transition members to the right task, creating more dynamic and responsive member experiences without requiring manual intervention.

Agent Memory Management​

New memory management features give you better visibility into what your AI assistants remember about member interactions. You can now view and manage conversation memories directly from member profiles and chat interfaces, helping you understand and refine how assistants personalize their interactions over time.

Configurable Call Forwarding​

Phone call workflows now support multiple named forwarding destinations with optional filtering rules. This makes it easier to route calls to the right department or team member based on member information, improving call handling efficiency for complex organizations.

Improvements​

Workflow Management​

  • Journey enrollments are now more flexible, allowing you to re-enroll members who have completed a journey or remove completed members when needed
  • Improved journey step visibility so you can see which members are at each stage of a journey
  • Enhanced workflow export options let you quickly export just workflow configurations without other workspace data, making it faster to share and migrate workflow designs

Voice Communication​

  • Improved reliability when ending voice calls, reducing unnecessary error logs
  • Enhanced voice quality by filtering out internal processing artifacts that occasionally appeared in spoken responses
  • Better handling of greeting messages in automated voice interactions

CRM Integrations​

  • Added comprehensive audit logging for authentication events across all CRM connections, improving security tracking and compliance

Scheduling​

  • Fixed timezone handling in scheduled automations to ensure they run at the intended local time regardless of workspace timezone settings
  • Schedule previews now accurately reflect when automations will run in your workspace's timezone

Email Management​

  • Inbox settings now include an auto-reply toggle, giving you control over whether automated responses are sent for incoming emails
  • Improved email archive formatting for better readability and compliance documentation

Member Management​

  • Workspace administrators can now more easily sync member contact information from your organization's central directory without requiring elevated permissions

Bug Fixes​

  • Fixed an issue where routines could run at unexpected times when workspace timezones differed from server time
  • Resolved a problem that prevented voice assistants from speaking greeting messages triggered by event rules
  • Corrected phone number management to properly handle archived numbers and prevent them from being used in new communications
  • Fixed formatting issues in archived email documents to improve presentation and compliance reporting

Performance Enhancements​

  • Improved call quality and responsiveness for voice interactions
  • Faster loading of complex journey configurations
  • More reliable member record synchronization

These updates are rolling out throughout the week. If you have any questions or feedback, please reach out to our support team.