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Weekly Release Notes - Week of March 27 - April 2, 2026

What's New This Week​

This week brings significant improvements to our healthcare integrations and agent experience, along with important updates to our legal documentation. We've made it easier to control exactly how data imports from electronic health records, and given you more control over your AI agent's audible feedback.

We've also streamlined our billing system to make credit management simpler and more transparent across your organization. These changes reflect our ongoing commitment to providing healthcare organizations with secure, compliant, and user-friendly tools that adapt to your specific workflows.

New Features​

Enhanced eCW Import Controls​

You now have precise control over which data columns are imported when bringing patient records from eCW CSV files into Gravity Rail. This new column selection interface lets you choose exactly which fields to include, making it easier to import only the information you need while maintaining data quality and reducing clutter. This is especially helpful when working with large CSV exports that contain fields you don't use in your workflows.

Agent Thinking Sound Volume Control​

AI agents can now have their "thinking" sound volume adjusted independently. This new control allows you to customize the audio feedback your agents provide when processing information during voice interactions. You can make these indicators more subtle or turn them down entirely based on your preference, without affecting the main conversation volume.

Unified Billing Management​

We've simplified how credits work across your organization. Credit billing is now managed at the organization level with a unified interface that makes it easier to track usage, view subscription details, and manage payment methods. The new system provides clearer visibility into your AI credit consumption and phone number costs, all in one place.

Telephonic Encounter Recording for eCW​

Healthcare teams using eCW can now automatically record telephonic encounters directly from agent conversations. When enabled, completed patient chats are automatically documented as telephonic encounters in your eCW system, ensuring proper clinical documentation without manual data entry. This helps maintain compliance and complete medical records for phone-based patient interactions.

Improvements​

Healthcare Integration​

  • Improved handling of patient data during CSV imports with better identifier matching
  • More reliable syncing of linked patient records between systems
  • Enhanced validation to prevent data quality issues during import operations
  • Better support for encrypted resource identifiers from eCW

Platform Reliability​

  • Enhanced error messages that provide clearer guidance when issues occur
  • Improved handling of workflow configuration problems, with issues now surfaced directly in the interface
  • More robust file upload handling for large CSV imports
  • Better stability for long-running data synchronization tasks

User Interface​

  • Clearer product management interface with improved error handling
  • Better organization of billing information at the organization level
  • More intuitive credit usage tracking and reporting
  • Improved layout for subscription and payment management pages

Monday.com Integration​

  • More reliable field type validation prevents configuration mistakes
  • Better handling of phone number formatting for contact matching
  • Improved synchronization rules with clearer error messages
  • Enhanced post-sync automation options for board updates

Bug Fixes​

  • Fixed an issue where duplicate product names could cause server errors instead of showing a clear error message
  • Resolved problems with workflow configuration errors not being visible to users
  • Corrected handling of empty workflow filters in chat note synchronization settings
  • Fixed mobile PDF preview functionality to show a download option when preview isn't available
  • Addressed issues with data import settings not being cached properly
  • Resolved synchronization problems with phone number matching in contact records

Our Terms of Service and Privacy Policy have been updated following a comprehensive attorney review completed on March 31, 2026. These updates ensure our documentation accurately reflects our current practices and commitments to data protection. We encourage you to review the updated documents, which clarify how we handle your information and our responsibilities as your healthcare technology partner.

Performance Enhancements​

  • Faster CSV import processing for large patient data files
  • Improved response times when loading organization and workspace settings
  • More efficient credit usage calculations and reporting
  • Better handling of concurrent synchronization operations

Coming Soon​

We're continuing to expand our healthcare integration capabilities and working on additional enhancements to agent voice interactions. Look for more improvements to knowledge base search and workflow automation in upcoming releases.

These updates are rolling out throughout the week. If you have any questions or feedback, please reach out to our support team.