Workspace Settings
Set your timezone and business hours. Read the transcript
Open the workspace menu and choose Workspace settings. You'll need workspace management permissions to change settings.
The video shows where settings live and discards its timezone edit. Use the relevant guide below to make and save your change.
| Setting | Guide |
|---|---|
| General | Change the workspace name, language, timezone, and signup settings. |
| Business Hours | Set the weekly opening hours used by hours-based routing. |
| Phone | Configure workspace phone defaults and recording settings. |
| Escalation | Set messages and notifications for handoffs to your team. |
| Choose where replies to automated emails arrive and edit the workspace footer. | |
| Import / Export | Export a configuration or review one before importing it. |
| Features | Enable or disable capabilities included in the workspace's plan. |
Features
Open Features to see the available capabilities. Changing a switch saves immediately. If a switch is locked, ask your workspace administrator about the restriction.
Settings for individual channels
Configure a particular phone number in Phone Voice, an email address in Email Inboxes, or an integration in App Connections.