8 docs tagged with "configuration"

Define when your workspace is open. Drives escalation routing, phone work modes, and the is_business_hours variable.

Workspace-wide email footer appended to every outbound message.

Pause behaviour, message templates, and notification rules used when AI hands a chat to a human.

Workspace name, slug, default language, timezone, signup code, and default assistant.

Back up, migrate, or share workspace configuration as a portable JSON file.

Workspace-wide voice defaults — default phone number, audio recording, and voicemail detection on AI-initiated outbound calls.

Configure your workspace through natural conversation with your AI agent.

Configure workspace identity, business hours, phone defaults, escalation, email, and import/export.