8 docs tagged with "configuration"

Define when your workspace is open. Drives escalation routing, phone routing rules, and the is_business_hours variable.

Where replies to automated email go, and the footer appended to outbound messages.

Pause behaviour, message templates, and notification rules used when AI hands a chat to a human.

Workspace name, slug, default language, timezone, signup code, and default assistant.

Back up, migrate, or share workspace configuration as JSON (settings only) or a single ZIP that includes files.

Find account security, organization administration, workspace settings, billing, and business registration guides.

Set the outgoing number, call recording, voicemail detection, and live operator transcription.

Find the guide for your workspace's identity, business hours, phone, email, escalation, and configuration.