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Weekly Release Notes - Week of February 13 - February 19, 2026

What's New This Week​

This week brought significant improvements to voice calling reliability and multilingual support, along with enhanced security measures throughout the platform. We've made your voice calls more accurate with automatic language detection that seamlessly switches between 32 supported languages, improved call billing accuracy, and reduced audio delays. Behind the scenes, we've strengthened security protections, improved how the platform handles connections to external services, and added comprehensive monitoring to ensure high-quality experiences.

We've also focused on making the platform more reliable and easier to use, with improvements to file sharing, member management, and better visibility into system performance. These updates reflect our ongoing commitment to delivering a secure, reliable, and user-friendly experience.

New Features​

Multilingual Voice Call Support​

Voice calls now automatically detect and switch between 32 supported languages during conversations. The system intelligently recognizes when the language changes and adjusts speech recognition and text-to-speech accordingly, providing a more natural experience for multilingual interactions.

AI Usage Metrics Dashboard​

Added comprehensive dashboards that provide visibility into voice and chat quality metrics, helping track conversation performance and system reliability. These insights enable better understanding of how the platform is performing.

Enhanced App Connections Management​

Streamlined how you connect and manage external services like Discord, Slack, and healthcare systems. The new unified interface makes it easier to view, edit, and manage all your platform connections in one place.

Member Identity Switching​

Added the ability to switch to agent identities directly from the agents page, making it easier to test and troubleshoot agent configurations.

Additional Voice Option​

Expanded voice capabilities with an additional text-to-speech option alongside the existing service, providing more flexibility and language coverage.

Improvements​

Voice Call Quality​

  • Reduced audio delay at the start of voice calls by optimizing how speech is processed and delivered
  • Improved interruption detection to better recognize when someone is speaking, reducing false interruptions from background noise
  • Enhanced barge-in timing so the system responds more naturally when users interrupt
  • Fixed issues where voice calls could get stuck in incorrect status states
  • Improved reliability when calls are forwarded to external numbers

Billing Accuracy​

  • Enhanced call duration tracking for accurate billing on both forwarded calls and browser-based calls
  • Refined pricing calculations to better reflect actual usage and provider costs
  • Improved cost attribution across different types of AI interactions

File Sharing​

  • Simplified how files are shared and accessed across conversations
  • Improved file access controls and permissions handling
  • Better support for sharing files in agent conversations

User Interface​

  • Made edit and delete buttons always visible in workflow editors for easier access
  • Improved member filtering with a new "does not contain" option for name and email searches
  • Restored the "Member Created" filter option in the member filter dropdown
  • Enhanced the visual presentation of token usage information

Security​

  • Ongoing security and reliability hardening across the platform

Platform Reliability​

  • Improved database migration safety checks to prevent deployment issues
  • Enhanced error handling during workspace provisioning
  • Better monitoring and alerting for system health
  • Reduced false alarms in system health checks

Bug Fixes​

  • Fixed an issue where long recorded calls could not be replayed properly
  • Resolved a problem that caused voice calls to experience extended silence at the beginning
  • Corrected billing calculation errors that could occur with certain call types
  • Fixed situations where language switching in voice calls would not return to English correctly
  • Resolved issues with member search filters not validating correctly
  • Corrected problems with file sharing in certain conversation types
  • Fixed display issues in administrative dashboards showing voice metrics
  • Resolved authentication cache issues that could require unnecessary re-logins

Performance Enhancements​

  • Reduced response times when loading member lists and conversation data
  • Faster system startup and page loads
  • Improved performance during high-traffic periods

These updates are rolling out throughout the week. If you have any questions or feedback, please reach out to our support team.