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Weekly Release Notes - Week of February 27 - March 5, 2026

What's New This Week​

This week brought powerful new capabilities for CRM integration, enhanced voice call experiences, and improved tools for evaluating assistant performance. We've added Salesforce as a fully integrated CRM option, making it easier to sync your customer relationship data with member conversations. Voice calls are now more accurate with better timezone handling for scheduled tasks and improved language detection. We've also introduced new qualification tools that help you measure and improve how your assistants are performing.

These updates reflect our continued focus on helping you manage healthcare conversations with confidence and clarity.

New Features​

Salesforce CRM Integration​

You can now connect your Salesforce account directly to the platform. This new integration includes a complete OAuth setup flow, member reconciliation tools, and the ability to sync customer data between Salesforce and your workspace. The integration appears in your settings when enabled and provides a seamless way to unify your CRM and care coordination workflows.

Qualification Tools for Assistants​

New workspace management tools let you evaluate assistant performance using tool call analysis. These tools help you measure how effectively your assistants are using available capabilities, providing insights that can improve conversation quality and outcomes.

Enhanced Workspace Export​

Workspace export now supports exporting specific workflows with new filtering options. You can now use scope filters and workflow identifiers to export exactly what you need, making it easier to migrate configurations or share setups across environments.

Improvements​

Voice Call Quality​

  • Fixed scheduled task timing to use your workspace timezone instead of UTC, ensuring calls and workflows run at the correct local times
  • Improved transcript accuracy by buffering speech until properly timestamped, reducing out-of-order text issues
  • Enhanced language detection to remove bias when auto-detection is enabled, improving recognition across all supported languages
  • Corrected language preference restoration when switching auto-detection off
  • Streamlined organization navigation with cleaner menu structures and better link organization
  • Updated platform navigation to use current naming conventions
  • Improved site defaults and navigation consistency

Reliability Improvements​

  • Enhanced migration safety checks and deployment validation processes
  • Improved error handling for better troubleshooting

Integration Management​

  • Improved OAuth flow reliability for third-party service connections
  • Enhanced token refresh handling to prevent authentication interruptions
  • Better error messaging when integration setup encounters issues
  • Streamlined connection lifecycle management

Bug Fixes​

  • Fixed an issue where scheduled tasks would run at incorrect times due to UTC/local timezone confusion
  • Resolved a problem that prevented voice transcripts from appearing in the correct order
  • Corrected language detection settings not persisting when toggled on and off
  • Fixed integration callback handling that could leave connections in error states
  • Resolved deployment validation issues that could block legitimate database changes
  • Corrected monitoring tool configuration issues that prevented proper startup

Performance Enhancements​

  • Improved test suite reliability and execution speed

These updates are rolling out throughout the week. If you have any questions or feedback, please reach out to our support team.