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Phone Voice

Start with your phone number's Voice rules, then configure the Agent's voice and test the actual call experience.

Watch Member Call Routing​

The walkthrough configures an existing number: Member calls reach a Workflow during business hours and voicemail after hours. It does not purchase a number or change anonymous-caller and messaging rules.

Setting up phone numbers
Connect a Workflow and configure after-hours calls. Read the transcript

Set Up Your Line​

  1. Register or select a number, enable voice, and choose its owner or answering destination.
  2. Configure Voice routing rules. Review anonymous callers separately from Members. Put voicemail or a message rule after a human ring rule.
  3. Check the business hours and timezone used by scheduled rules.
  4. Configure the Agent's voice and place a test call. The routing Test tool shows a rule match; it does not place a call or confirm that someone will answer.

Review Calls​

Read the transcript in Chats. For stored audio, follow Call Recordings. Review disclosure, access, and retention before enabling recording.

For Developers​

Use the Phone Numbers API for line settings and the Chats API for supported call operations. Follow each endpoint's authentication and permissions requirements.