17 docs tagged with "communication"

Listen to recorded voice calls in chat, sync playback with the transcript, and handle PHI safely.

Connect with people across phone, email, web, Discord, Slack, and more.

Manage conversations across web, SMS, voice, and email channels.

Where replies to automated email go, and the footer appended to outbound messages.

Receive, route, and reply to email with AI-powered workflows on a Gravity Rail address or your own domain.

Receive faxes on a dedicated phone number, file them as private encrypted documents in a folder you choose, and decide what happens next with Fax Received actions.

Control how members receive notifications — enable or disable SMS, email, and voice channels per member.

Configure escalation notification rules and understand channel eligibility.

Set the outgoing number, call recording, voicemail detection, and live operator transcription.

Connect with users via AI-powered phone calls and SMS messaging.

Configure SMS routing, outbound approval, and consent.

Configure telephone calls, answering rules, and call recordings.

Route incoming phone calls to your team and answer them in Gravity Rail.

Sites have a dedicated guide for pages, themes, domains, and visitor access.

Configure AI voice calls — inbound, outbound, voice models, speech recognition, interruption handling, and troubleshooting.

Configure browser voice interactions and recording playback.

Send and receive WhatsApp messages with AI-powered workflows on the same phone numbers you use for SMS.