20 docs tagged with "communication"

AI-powered team members that handle conversations via DMs, SMS, and voice with full context and memory

Listen to recorded voice calls in chat, sync playback with the transcript, and handle PHI safely.

Connect with people across phone, email, web, Discord, Slack, and more.

Manage conversations across web, SMS, voice, and email channels.

Unified conversation management for all member interactions across text, voice, email, and web chat channels

Private 1:1 messaging between team members and AI agents within your workspace

Send 1:1 messages to teammates and AI agents — including streaming agent responses, read receipts, and archive.

Workspace-wide email footer appended to every outbound message.

Receive, organize, and respond to emails with AI-powered automation and workflow integration

Receive, route, and reply to email with AI-powered workflows on a Gravity Rail address or your own domain.

Control how members receive notifications — enable or disable SMS, email, and voice channels per member.

Multi-channel notification system for alerts, escalations, and member engagement with customizable delivery preferences

Understand and configure notification rules, delivery channels, and member preferences for alerts and escalations.

Workspace-wide voice defaults — default phone number, audio recording, and voicemail detection on AI-initiated outbound calls.

Connect with users via AI-powered phone calls and SMS messaging.

Connect with your members via voice calls and SMS messaging using dedicated phone numbers with intelligent routing and automation

Send and receive SMS text messages with dedicated phone numbers and AI-powered conversations

Configure AI voice calls — inbound, outbound, voice models, speech recognition, interruption handling, and troubleshooting.

Real-time voice conversations with AI agents using phone calls and web-based voice chat

Send and receive WhatsApp messages with AI-powered workflows on the same phone numbers you use for SMS.