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Web Voice

Web voice lets a visitor speak with an Agent in the browser without calling a telephone number. Start with the Site and the Workflow that answers.

Prepare the Experience​

  1. Create or open a Site and select its Default Workflow on the General tab.
  2. Configure the Workflow's voice, including a supported voice model. Check that the selected Site theme exposes a voice control.
  3. Open the published Site as the intended visitor. Check microphone permission and start a voice interaction where the theme offers it.
  4. Test access as both an anonymous visitor and a signed-in Member when your Site supports both.

Site voice controls depend on the selected theme. Phone number routing rules do not configure browser calls.

Review Browser Calls​

Browser voice interactions can have Call Recordings when workspace audio recording is enabled and audio was captured. A web Chat with a realtime interaction can offer playback alongside its transcript; a text-only web Chat does not.

  • Sites — pages, themes, domains, and visitor access.
  • Voice settings — models, interruption behavior, and troubleshooting.
  • Phone Voice — telephone calls and number routing.

For Developers​

Start with the Chat Widget guide and Sites API. Check the capabilities of your widget or theme before planning a browser voice experience.