Video guides

Every walkthrough episode has its own page, with the transcript below the video.

• Getting around Gravity Rail — Find each section in the sidebar.
• Getting started — Invite colleagues, get help, optionally connect a phone number, and find settings.
• Understanding Member roles — Compare the built-in roles for colleagues, external users, and system access.
• Setting up phone numbers — Connect a Workflow and configure after-hours calls.
• Setting up Email Inboxes — Create an inbox, read an example message, and prepare a reply.
• Creating a Site — Choose a theme, create a page, and publish your Site.
• Creating a Journey — Create a Journey, add welcome messages, a week-later check-in, and a path for your team.
• Creating Routines — Choose a Workflow, audience, and timing.
• Using Knowledge — Manage the business facts available to your Agent.
• Creating Forms — Define fields for structured information.
• Using Actions — Review triggers and their configured behavior.
• Reviewing Activity — Inspect recorded workspace events.
• Using Metrics — Review available measurements and filters.
• Using the Manager — Ask questions about your workspace.
• Configuring workspace settings — Set your timezone and business hours.
• Setting up Connections — Find channels and connected apps.