12 docs tagged with "sms"

Manage unknown callers and sandbox accounts — review the anonymous queue, resolve to real members, expire stale entries, and create test members.

The name your texts come from — what a brand is, what registering one costs, and what to expect from review.

Create an automated appointment reminder workflow that contacts members via SMS and handles rescheduling requests.

Every field carriers verify about your business, why each one is required, and what happens after you submit.

Register the business behind your phone numbers so carriers deliver your texts and trust your calls.

Prepare SMS campaign copy and consent evidence, and submit the campaign for review.

Control how members receive notifications — enable or disable SMS, email, and voice channels per member.

Configure escalation notification rules and understand channel eligibility.

Call and text a list, screen against your own criteria automatically, and route only the conversations that need judgement to a person.

Let the agent text the current member from canned templates or free-form messages.

Send templated SMS messages to members as part of an automated workflow.

The list of businesses you text and call as — what the rows mean, and when you need more than one.