5 docs tagged with "notifications"

Enable, disable, and troubleshoot real-time browser push notifications for direct messages and workspace alerts.

Route conversations to human agents when the AI needs help — configure triggers, notifications, routing, and business hours.

Control how members receive notifications — enable or disable SMS, email, and voice channels per member.

Configure escalation notification rules and understand channel eligibility.

Notify team members automatically when workflow tasks are entered, forms are submitted, or other events occur.