Voice Communication
Talk to your AI agents in real-time through phone calls or web-based voice chat. Natural conversation, minimal latency, and seamless handoff to humans when needed.
What Voice Does
Voice enables real-time spoken conversations:
- Answer calls with AI-powered phone support
- Embed voice chat directly on your website
- Stream responses with ultra-low latency
- Transcribe automatically for searchable records
- Forward to humans when appropriate
Key Features
Natural Conversations
AI handles interruptions, pauses naturally, and maintains context across the call—just like talking to a person.
Voice Selection
Choose from multiple AI voices to match your brand personality—warm, professional, energetic, or calm.
Automatic Transcription
Every call is transcribed and logged. Search conversations, review quality, and maintain compliance records.
Smart Escalation
Configure when AI should transfer to humans—complex issues, emotional situations, or explicit requests for a person.
How It Works
Phone/Web → Voice Model → AI Response → Transcribed
(call in) (speech-to-text) (conversational) (logged)
Members call your number or click a voice button on your site. The AI listens, responds naturally, and can hand off to staff when needed.
Voice Options
| Channel | Best For |
|---|---|
| Phone Calls | Inbound support, outbound campaigns |
| Web Voice | In-browser conversations, accessibility |
AI Voice Models
| Provider | Latency | Best For |
|---|---|---|
| OpenAI Realtime | 200-500ms | Quick, responsive conversations |
| Gemini Live | 300-600ms | Multi-modal, complex dialogue |
| TTS + Chat | 800-1200ms | Maximum control, scripted flows |
Common Use Cases
| Use Case | What It Enables |
|---|---|
| Patient Scheduling | 24/7 appointment booking via phone |
| Support Hotline | AI troubleshooting with human escalation |
| Lead Qualification | Screen callers before connecting to sales |
| Order Status | Voice-based self-service inquiries |
Pricing & Limits
Feature availability and limits are determined by your subscription plan. See the pricing page for details.
Related Resources
- Phone Numbers - Configure voice-enabled numbers
- Agents - Customize voice AI behavior
- Chats - View call transcripts