Skip to main content

SMS Messaging

Reach members where they are—their phones. Send and receive text messages through dedicated numbers, powered by AI for automated conversations at scale.

What SMS Does​

SMS connects your workspace to member phones:

  • Two-way messaging with dedicated numbers
  • AI conversations via workflow automation
  • Signup codes for new member acquisition
  • Opt-out handling for compliance
  • Conversation threading with full history

Key Features​

AI-Powered Responses​

Connect a workflow to handle incoming texts. AI reads messages, understands context, and responds conversationally—24/7.

Signup Codes​

Let new members join via SMS:

  1. Member texts code (e.g., "JOIN2024")
  2. System creates account
  3. Member accepts terms
  4. Ready to engage

Built-in Compliance​

  • STOP command automatically opts members out
  • HELP command provides service info
  • All opt-outs honored immediately
  • Consent records maintained

Location Awareness​

Messages include sender city and country—useful for localized responses and timezone-aware scheduling.

How It Works​

Member Texts    →    Message Received    →    AI Responds    →    Conversation Logged
(your number)       (validated)              (contextual)        (in chat history)

When a member texts your number, AI picks up the conversation, answers questions, collects data, or routes to a human—all via natural dialogue.

Common Use Cases​

Use CaseWhat It Enables
Appointment RemindersReduce no-shows with confirmation texts
Two-Way SupportAnswer questions via text messaging
Marketing CampaignsHigh-open-rate promotional messages
Onboarding SequencesMulti-day automated welcome flows

Example Conversation​

Member: "Hi, I'd like to check my appointment status"

AI: "Hi! I found your appointment for Tuesday at 2pm. Would you like to confirm or reschedule?"

Member: "Confirm please"

AI: "Done! You'll receive a reminder the day before."

Pricing & Limits​

Feature availability and limits are determined by your subscription plan. See the pricing page for details.