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Email Inboxes

Dedicated email addresses that connect to your AI workflows. Receive emails, process them with AI agents, and respond automatically—all with threaded conversation history.

What Email Inboxes Do​

Email inboxes bring email into your workspace:

  • Dedicated addresses (support@yourworkspace.gravityrail.com)
  • AI-powered responses via workflow automation
  • Unified inbox with conversation threading
  • Attachment handling for documents
  • Role-based access for team organization

Key Features​

Multiple Inboxes​

Create separate inboxes for different purposes:

Each can have different workflows and permissions.

AI-Powered Responses​

Connect inboxes to workflows for automated responses:

Incoming: "I'd like to schedule an appointment for next Tuesday."

AI: "I'd be happy to help! I have availability at 10am, 2pm, and 4pm. Which works best?"

Email Threading​

Conversations are automatically grouped. Replies link to originals, preserving full context across exchanges.

Rich Email Support​

  • HTML and plain text emails
  • Attachments up to 25MB
  • Custom footers for branding
  • Variable substitution for personalization

How It Works​

Email Arrives    →    Workflow Triggered    →    AI Responds
(your inbox)         (if configured)            (contextual reply)

Emails arrive at your inbox address. If a workflow is connected, AI reads the email, understands it, and sends an appropriate reply.

Creating an Inbox​

  1. Navigate to Settings > Email Inboxes
  2. Click Create Inbox
  3. Enter name and email prefix
  4. Optionally connect a workflow
  5. Configure role permissions

Your inbox is active at {prefix}@{workspace}.gravityrail.com

Common Use Cases​

Use CaseWhat It Does
Support InboxAI handles FAQs, escalates complex issues
Lead CaptureAI qualifies inbound leads automatically
AppointmentsAI schedules via email conversation
FeedbackAI categorizes and stores feedback

Pricing & Limits​

Feature availability and limits are determined by your subscription plan. See the pricing page for details.