# Creating Routines

## Creating Routines

Create a Routine from an existing Workflow, choose who it runs for, and set when it runs. In this example, we will save it on demand.

## Open Routines

Open Routines from the sidebar. Choose New Routine to start. The wizard asks what the Routine does, who it runs for, and when.

## Choose what it does

Choose Workflow, then pick the one that already holds the knowledge — here, Front Desk. The Routine runs that Workflow for each person it targets.

## Choose who it runs for

Choose who it runs for. Me runs it as you; a member group targets a list. Leave it on Me.

## Set when, then save

Leave it On-demand to keep automatic triggers off. Name the Routine and create it. You can run it manually when you are ready.

## Save your Routine

Your Routine now has a Workflow, an audience, and an on-demand setting. Next, use Knowledge to manage the information your Agent can work with. Find the steps at docs.gravityrail.com.