# Setting up Email Inboxes

## Setting up Email Inboxes

An Inbox gives your team an email address, a place to handle its messages, and a choice about which of them the AI answers.

## Open Inboxes

Under Connections, open Inboxes. Each Inbox gives your team an email address and a place to handle its messages.

## Create Patient Support

Choose New Inbox and name it Patient Support. Select sportsrehabclinic.com, then set the address to patients at sportsrehabclinic.com. Connect the Front Desk Workflow and create the Inbox.

## Choose how mail is handled

This Inbox stores mail from unknown senders: your team can read and reply, but the AI does not. Mail from a workspace Member goes to Front Desk. For email handled only by people, turn AI off and leave the Workflow blank.

## Review a new sender

A message from a new sender is marked Not processed: the AI leaves it alone. Open it to read.

## Prepare a reply

Choose Reply to answer from Patient Support. Recipient and subject are filled in; type your answer.

## Add a sender when appropriate

If this person should belong to the workspace, an admin can choose Add sender as member.

## Email from an Action

An Action can send email too. This one emails the owner when a member record changes, from the Patient Support Inbox. It is switched off, so nothing sends.

## Add the Send Email action

To add email to an Action, start a new Action, choose the Member updated trigger, then choose Send Email and fill in the Inbox, subject and body.

## Inboxes for people and agents

An Inbox is a simple way for people and Agents to send and receive email. Find the steps at docs.gravityrail.com.