# Using Metrics

## Using Metrics

A metric tracks one outcome over time.

## Using Metrics

Metrics live in the sidebar.

## Using Metrics

Start from an example, like Escalations.

## Using Metrics

Scope it to a Workflow.

## Using Metrics

Then review its readings.

## Using Metrics

Let’s build one.

## Open Metrics

First, open Metrics.

## Open Metrics

Metrics is under Analyze in the sidebar. There are none yet.

## Start a metric

Then start one.

## Start a metric

Choose New metric, then start from an example: Escalations.

## Scope it

Now scope it to a Workflow.

## Scope it

The example fills in the rest. Choose the Workflow it measures, then Create metric.

## Review readings

Finally, its readings.

## Review readings

Open the metric to see its definition and readings. It hasn’t measured anything yet, so the chart is empty.

## Using Metrics

That’s a metric: defined, scoped to a Workflow, and ready to read.