# Using Knowledge

## Using Knowledge

Knowledge is where your team keeps the facts an Agent can work from. A private file, shared only as you allow, can ground a Workflow's answers.

## Open Knowledge

Under Knowledge, open Files. This is the workspace's document library — the facts your team writes down once and reuses.

## Read the facts

Check who can open Clinic Facts: General access is Private, no one else added. Then read it: hours, services, how to reach the team.

## Give a Workflow the facts

The Front Desk Workflow has one ability: File Access to Clinic Facts. The Agent answers from that file, not from every file in the workspace.

## Structure the facts

Documents hold prose. A Form names the fields you want to keep structured, like visit type or preferred contact. Both live under Knowledge.

## Knowledge your Agent can use

A private file becomes useful knowledge when a Workflow has access to it, and the file itself stays private. More at docs.gravityrail.com.